Create a note in Salesforce for the retrieved call details of a phone number from Twilio. Notify users via phone call or text or WhatsApp message using Twilio whenever an incident is created in ServiceNow. You can view the following use cases in the Templates gallery in your App Connect Designer instance. Otherwise, a WhatsApp message gets sent from Twilio to the specified phone number. In this example, the Twilio Markup Language parameter is passed as the call response. If ServiceNow Notify is set to Telephone, a phone call will be made to the specified number. If ServiceNow Notify is set to Send message, a text message (SMS) gets sent from Twilio to the specified phone number.įor example, the user will receive a text message as per in the Message body :. The ServiceNow incident will consist of incident details such as the communication channel to be used by Twilio. The event-driven flow is triggered whenever a new incident is created in ServiceNow. Scenario 1: Notify users via phone call or text or WhatsApp message using Twilio whenever an incident is created in ServiceNowĬonsider this scenario where you notify users via phone call, text message, or WhatsApp message by using Twilio whenever an incident is created in ServiceNow. You can deliver messages to customers across preferred channels with an API for one-way, transactional messaging. Messaging services allow you to send messages at scale and across various locations. The Voice API from Twilio enables you to place, receive, and track calls.Īn incoming phone number resource is a Twilio phone number that has been either created, ported, or provisioned or hosted on Twilio. The following are Twilio action objects that can be run in App Connect.Ī call is an instance of a connection between a phone and Twilio. #Twilio text message api how to#
For more information on connection fields, see How to use IBM App Connect with Twilio. To allow App Connect to connect to your Twilio account, you need to fill in the connection fields that you see in the App Connect Designer Catalog page or flow editor. The connector is displayed as Twilio on the App Connect User Interface (UI).
Use App Connect to build flows that integrate with Twilio and other applications. Twilio can be used to make voice and video calls, send messages, send emails, and even connect to IoT devices.īuilding a flow in IBM App Connect with Twilio Twilio is a cloud communication platform provider that allows communication to be established.
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